questions, if you need anything else just reach out to us hello@code-beautiful.com
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Product / general information
Where are your products made?
We are based in the U.K, North West, and manufacture our products in Europe (Italy) and the UK.
Are your products Cruelty Free and Vegan?
Yes absolutely and we are approved by PETA.
Are your products safe for sensitive skin?
Yes all our products are tested for high sensitivity, we’re sensitive souls ourselves; skin and eyes and are contact lens wearers so that was really important to us.
Are your products safe for contact lens wearers?
Yes our products are safe for sensitive eyes and contact lens wearers.
Are your products hypoallergenic?
All our products have to be great for sensitive souls as we are a family of sensitive skin! So you can be safe in the knowledge that they are all tested on the most sensitive souls.
What are the product ingredients?
If you have a look on the product pages, you will find the ingredients listed for each product.
Why is the mascara / lash primer is dry?
there’s a wiper inside so it pulls the right amount of product but it should appear ‘very dry’ and have little product (see the link below) https://www.instagram.com/reels/DDrPGEDut3y/
How do I know which shade of concealer CODE LLE Lid Lift Enhance to choose?
Fairer Soul has a pink undertone, this is the fairest / lightest we do
Light Hearted has more a yellow undertone so is more warmer
and Deep Moments is for black skin or can be used for contouring too. If you are not sure you can email us and tell us about your skin tone and send a picture and we will help you choose, this video will help too... https://www.instagram.com/tv/CQLpRiAqtDT/?igshid=YmMyMTA2M2Y=
Can I use CODE LLE as a general concealer as well as an eyelid lifter?
Yes absolutely, here’s CODE LLE in Light Hearted as an all over concealer it’s a got yellow undertone so great of you have medium skin tone or a bit of a tan in the summer, Sarah uses Light Hearted but the rest of the year Fairer Soul is best for her skintone feel free to send us a picture so we can help you choose your shade too x
https://www.instagram.com/reel/CpiFrhpoFTl/?igshid=YjNmNGQ3MDY=
How do I know which brow shade to choose
CODE NBD comes in 4 shades: Black (a cool shade), Grey, Brown (which is a dark brown and a warm shade), Bronze which is the lightest we do. Have a look on the product page at the customer images and check this out too https://www.instagram.com/reel/CZ7SRGdlGMR/?igshid=YmMyMTA2M2Y=
I’m struggling to get the hang of the lash products can you help me with how to apply them?
Our lash products don’t clump or smudge but sometimes it does take a few days to master the technique as the brush and formula combo are a little different to most mascaras have a look at this x
https://www.instagram.com/tv/CFKUV17lkyM/?igshid=YmMyMTA2M2Y=
Is the mascara waterproof?
How do i choose my shade for your lip and cheek product CODE HTG?
Here are the 3 shades they all suit all skintones so it really depends on your mood and preferences a lot do ladies mix them together too
https://www.instagram.com/reel/Ca4fbf3l9as/?igshid=YmMyMTA2M2Y=
Ordering / General
How do I get a discount code?
If you join our VIP community (It’s free and we email you tips every week, little treats and you will be first to hear about discounts) you’ll also get a welcome discount, click here to join…
How do I use the discount code?
When you checkout online you will see space to enter the discount code.
Why is the discount not working?
Have you used it before? Make sure its entered exact no spaces before or after. Email us hello@code-beautiful.com if you need any help 🙂
Is this website secure to order?
Yes absolutely, our website is super secure.
Can I return my order?
Yes, we have a 14 day money back guarantee, so please email us so we can help you hello@code-beautiful.com
What payment can I use?
You can use the fast pay options, Apple Pay, Paypal or just pay by any card during checkout.
Note: if you are purchasing a subscription then you will need to pay by card.
Shipping
When will my order arrive?
Orders placed before 1pm we send your item out Monday – Friday same day. For UK orders we use Royal Mail 48 so usually its a few days but it can take longer depending on the postal network, Royal Mail advise to allow 10 working days to ensure delivery so we have to wait until after this period to investigate with Royal Mail.
For International orders we use Royal Mail International Tracked depending on location it can take up to 14 working days.
How much is delivery
Free for orders over £30 and under £30 is £1.95 for the UK and £9.95 International. Note for International orders (especially post Brexit, European orders may be subject to local charges which you will have to pay on delivery)
Do you send internationally?
Yes we send worldwide from UK. We've just had to pause sending to the USA for the time being due to the new cosmetics regulations.
Do I have to be home for my order to arrive?
No don’t worry it usually will fit through a standard letter box so you don’t have to be in.
Do you send to Europe?
Yes we send to Europe, there may be additional VAT/Tax charge, depending on the total value of your order and threshold for your country. The thresholds vary per country, the local customs authority can help you determine if charges are required for your order. We do not accept responsibility for additional import costs occurred.
Product Subscriptions
How does the subscription work?
When you purchase a product from the product page you will see an option of a one time purchase or discount for subscribing. You can choose the frequency to receive your product and can fully mange the account and pause or cancel subscription after the minimum three cycle delivery. You will get an email reminder before the next subscription order is due and can click on the email to update if needed.
How do I pause or cancel my subscription?
You can cancel after the minimum three time delivery. You will receive an email just before the subscription is due for renewal, you can click through to manage your account and pause or cancel the subscription. you can also manage your account when you log in to your account online. Or click this link - https://code-beautiful.com/tools/recurring/get-subscription-access
Money Back Guarantee
How do I get a refund?
We really hope you love our products as much as we do, we have a 14 day money back guarantee, so in the first instance email us hello@code-beautiful.com and we will help you give you the results they give or give you the information needed to return it to us and we’ll give you your money back on receipt of the product within the time period.
